☿AstroBiz

Refund & Cancellation Policy

Last updated 30 July 2026

An astrology consultation is prepared individually for you by your astrologer, who is the person you are paying for it. Refunds are therefore arranged directly with your astrologer. The short version: you can ask your astrologer for a full refund any time before they have started preparing your consultation, but once your report has been delivered it cannot be refunded.

The detail is below. If your situation is not covered, contact your astrologer, or AstroBiz, and it will be looked at fairly.

1. Cancelling before work begins

If you have paid but your astrologer has not yet started preparing your consultation, you may request a full refund directly from your astrologer, using the contact details on their site. Ask as soon as you can — the earlier you ask, the more likely the work has not begun. Your astrologer returns the payment to you directly.

2. Once your report has been delivered

Delivered consultations are not refundable. This is because the reading is a custom service performed specifically for you: once it has been prepared and sent, the astrologer’s time and expertise have already been spent, and the report cannot be un-received.

In particular, a refund cannot be offered because:

  • You disagree with the reading, or it did not say what you hoped. Astrological interpretation is the astrologer’s professional opinion — see section 3 of our Terms of Service.
  • A prediction did not come to pass. As our terms state, no outcome is guaranteed and readings are for guidance only.
  • The birth details you supplied were wrong. The chart is calculated entirely from the date, time and place you give us, so an incorrect birth time produces an incorrect chart through no fault of the astrologer. Please double-check these before you book.

3. When you will be refunded

You will be refunded in full, whether or not work has begun, if:

  • Your astrologer is unable to complete your consultation for any reason.
  • The consultation you received was not the service you paid for.

In these cases your astrologer refunds you directly. If a payment problem is involved instead — you were charged more than once, charged for a booking that was never created, or money left your account but the booking never appeared — contact AstroBiz at contact@astrobiz.in. We will check the gateway record and put it right.

4. Payments that fail or are pending

If a payment fails, no booking is created and no money is captured. Where your bank shows a pending amount for a failed payment, it is normally released automatically within 5–7 working days without any action from us. If it does not, contact us with your payment reference.

5. How to request a refund

For a refund on a consultation, contact your astrologer using the contact details on their site, with the name you booked under, the date and service, your payment reference if you have it, and a short explanation. For a payment problem (a double charge, or money debited without a booking), email contact@astrobiz.in or call +91 79894 78205.

We aim to respond within 3 working days. Where a refund is due, it is approved within 7 working days of being agreed.

6. How refunds are paid

A consultation refund is paid to you directly by your astrologer — usually to the UPI ID or bank account you paid from, or another method you agree with them. A refund we make for a payment-gateway error is returned to your original payment method through Razorpay. Refunds are made in Indian Rupees for the amount paid, and timing is set by your bank.

7. Contact

Deepak Kumar Sharma
contact@astrobiz.in
+91 79894 78205

See also our Terms of Service and Privacy Policy.

Last updated 30 July 2026. · Back to AstroBiz